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TERMS AND CONDITIONS

BOOKING TERMS AND CONDITIONS – THE BULLS HEAD CASTLETON

ARRIVAL AND DEPARTURE   GUESTS ARE ASKED TO ARRIVE AFTER 2.30 PM ON THE DAY OF THEIR STAY AND ASKED TO VACATE THEIR ROOM BY 11.00 AM ON THE DAY OF DEPARTURE UNLESS BY PRIOR ARRANGEMENT.
CANCELLATION POLICY   TO AMEND OR CANCEL YOUR BOOKING CALL THE BULLS HEAD DIRECTLY.

 IF YOU AMEND YOUR BOOKING WITHIN 7 DAYS OF THE SCHEDULED CHECK-IN TIME ON THE DATE OF ARRIVAL, AS A RESULT THE COST OF ONE NIGHT'S ACCOMMODATION WILL BE LEVIED.

IF  YOU CANCEL ANY ROOM NIGHT WITH LESS THAN 7 DAYS NOTICE A CHARGE EQUIVALENT TO THE COST OF YOUR FULL ACCOMMODATION WILL BE LEVIED. IF NO SHOW THE FULL AMOUNT WILL BE PAYABLE.

FAULTS AND COMPLAINTS -  ANY FAULTS OR COMPLAINTS MUST BE REPORTED TO THE MANAGEMENT AT THE TIME OF THE OCCURRENCE. ANY COMPLAINTS RECEIVED AFTER THE EVENT WILL NOT BE ACCEPTED. IN THE EVENT OF ANY MAJOR FAILURE OF ANY EQUIPMENT, PROPERTY OR UTILITIES, THIS WILL BE DEALT WITH AS SPEEDILY AS POSSIBLE. THE MANAGEMENT CANNOT BE HELD RESPONSIBLE FOR ANY INCONVENIENCE CAUSED. ALL EQUIPMENT AND PROPERTY IS MAINTAINED ON A REGULAR BASIS.

LOSS OR DAMAGE - GUESTS ARE LIABLE FOR THE LOSS OR DAMAGE TO FURNISHINGS AND ARTICLES AND WILL BE LIABLE TO EITHER PROFESSIONAL CLEANING COSTS OR COST OF REPLACEMENT.
NON SMOKING  SMOKING IS NOT PERMITTED WITHIN BULLS HEAD
PLEASE NOTE THAT ANY NAUGHTY GUESTS WILL BE ASKED TO LEAVE IMMEDIATELY AND WILL BE LIABLE FOR PROFESSIONAL CLEANING OF ROOM AND OUTSTANDING BALANCE FOR NIGHTS BOOKED BUT NOT TAKEN THROUGH EARLY DEPARTURE. 

THERE WILL BE A £15 CHARGE FOR THE THE RETRIEVAL OF PROPERTY AND RETURN OF ANY ITEMS LEFT IN THE HOTEL OR HOLIDAY COTTAGES.

CHILDREN - UNFORTUNATELY WE CAN NOT ACCEPT CHILDREN UNDER 12 YEARS.

PAYMENT - A NON REFUNDABLE DEPOSIT OF £20.00 PER ROOM PER NIGHT IS PAYABLE WITH ALL BOOKINGS.
DEPOSITS CAN BE MADE WITH CREDIT/DEBIT CARDS BY TELEPHONE OR CHEQUE. DEPOSITS MADE BY CHEQUE MUST BE MADE WITHIN 10 DAYS PRIOR TO YOUR BOOKING

PETS  - PETS ARE NOT PERMITTED IN THE BULLS HEAD

TERMINATION POLICY -THE BULLS HEAD RESERVES THE RIGHT, AT ITS DISCRETION, TO TERMINATE, WITHOUT NOTICE, AN INDIVIDUALS STAY WHERE DEEMED NECESSARY THROUGH UNACCEPTABLE BEHAVIOUR OR AS A RESULT OF ACTIONS WHICH ARE LIKELY TO ENDANGER OR OFFEND OTHERS (PLEASE NOTE THAT NON COMPLIANCE OF OUR STRICT NON SMOKING POLICY WOULD CONSTITUTE TERMINATION PLUS A £50.00 CHARGE FOR EXTRA CLEANING ).  IN SUCH CIRCUMSTANCES ANY OUTSTANDING ACCOUNT MUST BE SETTLED AND NO REFUNDS WILL BE MADE.

BOOKINGS PLEASE NOTE SINGLE NIGHTS MAY NOT ALWAYS BE POSSIBLE ON A WEEKEND.

PLEASE NOTE THAT DUE TO INSURANCE AND FIRE REGULATIONS THE NUMBER OF GUESTS IN ANY OF OUR ROOMS MUST NOT EXCEED TWO.